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Acknowledgements

Multicultural Health Care: A Quality Improvement Guide was developed by the National Committee for Quality Assurance (NCQA) in collaboration with Lilly USA, LLC.

We would like to recognize the important contributions of the Multicultural Health Care Quality Improvement Guide Expert Panel, who provided guidance and support in the development and creation of this Guide. None of the members of the Expert Panel received compensation for their services.

  • Rita Carreón – Senior Manager Clinical Strategies, America’s Health Insurance Plans
  • Marshall H. Chin, MD, MPH – Associate Professor of Medicine, University of Chicago
  • Karen Kraemer, RN, CMC – Senior Director of Case Management, HealthPartners
  • Robert Like, MD, MS – Professor and Director, The Center for Healthy Families and Cultural Diversity, UMDNJ Robert Wood Johnson Medical School
  • Elizabeth Lowy, RN, BSN – QM Manager, Health Care Equality, National Quality Management, Aetna, Inc.
  • Rick MacCornack, PhD – Chief Systems Integration Officer, Northwest Physicians Network
  • Cheryl McMahill-Walraven, MSW – Informatics Manager, Integrated Care Analysis Team, Aetna Health Analytics
  • David Nerenz, PhD – Senior Staff Investigator, Center for Health Services Research, Henry Ford Health Systems.
  • Marsha Regenstein, PhD – Associate Research Professor, Department of Health Policy, George Washington University Medical Center
  • Marissa Schlaifer – Pharmacy Affairs Director, Academy of Managed Care Pharmacies
  • Vincenza Snow, MD, FACP – Director, Clinical Programs and Quality of Care, American College of Physicians
  • Nicole Van Borkulo, MEd -  NVB Consulting, Inc. National Initiative for Children’s Healthcare Quality (NICHQ)
  • Ellen Wu – Executive Director, The California Pan-Ethnic Health Network

NCQA is a private, 501(c)(3) not-for-profit organization dedicated to improving health care quality. Since its founding in 1990, NCQA has been a central figure in driving improvement throughout the health care system, helping to elevate the issue of health care quality to the top of the national agenda. Additional information is available at www.ncqa.org.

Lilly USA, LLC, a leading innovation-driven corporation, is developing a growing portfolio of pharmaceutical products by applying the latest research from its own worldwide laboratories and from collaborations with eminent scientific organizations. Headquartered in Indianapolis, Ind., Lilly USA, LLC provides answers – through medicines and information – for some of the world’s most urgent medical needs. Additional information is available at www.lilly.com.